Claims Administrator

Guernsey | Islands

Islands Insurance is one of the leading Insurance Brokers in the Channel Islands serving a wide range of individual and corporate clients. There are exciting plans in place to grow and develop the business and we are looking for ambitious and driven individuals to join our growing team.

This is a junior level role based in the Guernsey office. Whilst office experience with the opportunity is preferred it is not essential.

Day to day duties include:

  • Management of incoming post (paperless system using Outlook)
  • Payment of claims including customer payments and supplier invoices (all with pre-authorisation from a Claim Handler Motor Engineer and/or Loss Adjuster)
  • Answering the phone to support the team in the event of high call volumes
  • Supporting the team with ad-hoc duties like management of Happy Fox
  • Processing incoming claims recoveries
  • Presenting claim recoveries for payments – this includes speaking with third party representatives to chase outstanding payments

Qualifications and attributes:

  • Maths and English GCSE grades A to C (or equivalent)
  • Excellent verbal and written communication skills
  • High energy, self-motivated and proactive with a can-do attitude
  • Excellent customer service skills
  • Team player who embraces working in collaboration with others
  • Keen to develop a career in a company who focus on excellence and high-quality service
  • Willing to study towards the CII Certificate in Insurance with the support of the Company

In return, we will offer you a competitive salary and benefits package, a state of the art working environment and all the rewards that come with working in a happy, modern, team-based culture.


Get in touch today via for a confidential chat.

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Need help? Get in touch!

Our friendly team is ready to help with any questions or support you need. You can contact us at any of our local offices:

Alderney Office
Open: Monday - Friday 08:30-16:30 T: (01481) 824 100
Guernsey Office
Open: Monday - Friday 09:00-17:00 T: (01481) 710 731
Jersey Office
Open: Monday - Friday 09:00-17:00 T: (01534) 835 383

Our expert advisors are here during office hours to chat about what you need and find the best solutions for you. If it's outside these hours, just leave us a message. We'll get back to you as soon as we can.

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Guernsey / Alderney