About Islands Insurance:
At Islands Insurance, we aim to be a top Insurance Broker in the Channel Islands. We serve many different clients – from individuals to commercial. We’ve got big plans to expand our business and we’re eager to have enthusiastic people like you to join us and make our vision a reality.
About the role: Customer Service Representative (CSR)
As a Customer Service Representative at islands insurance, you’ll help customers by answering their questions and solving their problems. You’ll work with the Senior Customer Service Representative and others to make sure every customer has a good experience.
What you’ll be doing:
- Greet and help visitors when they come to the office.
- Solve common problems for customers, and if needed, ask for help from other team members.
- Give customers the right information about our services, and connect them with the right person if you can’t answer their questions.
- Take payments from customers and make sure everything is recorded correctly.
- Check that payments match up each day, and report any mistakes right away.
- Do office tasks to support the team, and help out with other jobs when asked.
- Keep up-to-date with the information you need to help customers properly.
- Suggest ways to make our service better.
What you’ll need:
- Good grades in Maths & English (GCSEs or the same level).
- Good customer service and communication skills.
- The ability to handle and solve problems calmly.
- Basic knowledge of office tools like email.
- Attention to detail and a careful approach to work.
- The ability to juggle tasks, manage time well, and stay organised.
- A willingness to learn more about our services and the insurance industry.
Nice to have:
- A beginner’s CII Professional qualification.
- A sharp eye for detail and thoroughness in your work.
- A can-do attitude, especially when things get tricky.
- Curiosity and a keen interest in learning more about the insurance world.
Why work with us:
- Private Medical Insurance
- Permanent Health Insurance
- A fully funded degree level qualification
- Contributory Pension Scheme
- Annual Bonus (based on performance)
- And many more benefits!