About Islands Insurance
At Islands Insurance Group, we’re committed to delivering exceptional customer service and efficient claims handling. As one of the leading insurance providers in the Channel Islands, we pride ourselves on providing a local, personal approach to every client interaction. We’re looking for dedicated individuals to join our team and help us continue delivering fair, timely, and high-quality claims experiences to our customers.
About the role: Claims Handler
As a Claims Handler at Islands Insurance Group, you’ll be responsible for managing a portfolio of claims, providing expert advice, and ensuring each case is handled efficiently and in line with company policies. You’ll work closely with customers, underwriters, and external service providers to deliver excellent outcomes and support the achievement of the team’s goals.
What you’ll be doing:
- Handling claims in accordance with company policies and compliance standards
- Delivering a high-quality customer service and expert claims advice
- Building and maintaining effective relationships with customers, colleagues, and external partners
- Managing your own caseload across varied lines of business
- Supporting continuous improvement by suggesting enhancements to processes and systems
- Assisting colleagues through knowledge sharing and on-the-job training
- Contributing to team projects and ad hoc initiatives as required
What you’ll need:
To be successful in this role, you should have:
- GCSEs (or equivalent) in Maths and English
- Excellent interpersonal and communication skills
- Strong attention to detail and an analytical mindset
- Experience working in a busy, customer-focused environment
- The ability to manage workloads effectively and meet deadlines
Nice to have:
In addition to the required qualifications, it would be great if you have:
- An entry-level CII qualification or a willingness to study toward one
- Previous experience in insurance or claims handling
- Confidence handling client queries both over the phone and in person
- A proactive, solutions-focused approach to customer service
- An interest in developing a long-term career in the insurance industry
Why work with us:
At Islands Insurance Group, we value our employees and strive to create a positive and supportive work environment. We offer:
- Full training and support for professional development and qualifications
- A collaborative team culture that values personal growth and initiative
- The opportunity to work in a trusted local business serving the Channel Islands community