About Islands Insurance Group:
At Islands Insurance Group, we’re committed to delivering exceptional service and operational excellence. As one of the leading insurance providers in the Channel Islands, we serve a wide range of clients through trusted claims handling and a customer-first approach. We’re looking for strong leaders to join our team and help us maintain high standards of service, compliance, and continuous improvement across our claims operations.
About the role: Claims Team Manager
(12-month Fixed Term Contract, based in Jersey)
As a Team Manager in the Claims department at Islands Insurance Group, you’ll be responsible for leading and developing a high-performing team of claims professionals. You’ll drive operational performance, ensure regulatory compliance, and deliver a customer-first approach while fostering a positive, accountable, and innovative team culture.
What you’ll be doing:
- Leading, coaching, and developing the Jersey Claims team to meet KPIs and individual goals
- Fostering a culture that rewards performance, innovation, and alignment with company values
- Ensuring claims are handled efficiently and fairly, in line with SLAs and regulatory standards
- Monitoring team performance and identifying opportunities for improvement
- Building strong relationships with brokers, clients, suppliers, and internal stakeholders
- Ensuring full compliance with Channel Islands regulators (e.g., JFSC, GFSC), GDPR, and internal policies
- Supporting internal audits and promoting risk awareness and ethical conduct
- Contributing to the development and execution of the claims strategy through projects and insights
What you’ll need:
- Experience of leading or managing in a customer focused and regulated environment is essential.
- Experience in delivering performance through people and managing change.
Nice to have:
- Relevant Professional qualification (or substantial progress towards) is preferred (e.g., CMI, Cert CII, Dip CII).
- Familiarity with Channel Islands regulatory frameworks (JFSC, GFSC)
- Experience working with brokers and third-party suppliers preferred.
Why work with us:
At Islands Insurance Group, we value our employees and strive to create a positive and supportive work environment. We offer:
- The opportunity to lead a team in a respected and growing insurance business
- A chance to contribute to service excellence and strategic development
- A collaborative culture that supports innovation, learning, and leadership