About Islands Insurance Group:
At Islands Insurance Group, we’re committed to delivering excellent customer service and maintaining strong partnerships with insurers. As one of the leading insurance providers in the Channel Islands, we serve a broad range of clients with professionalism and care. We’re looking for dedicated individuals to join our team and help us maintain high service standards while supporting brokers and ensuring smooth insurance operations.
About the role: Insurance Administrator (Hepburns)
As an Insurance Administrator at Islands Insurance Group, you’ll provide essential support to brokers and the wider team, ensuring efficient processes, accurate documentation, and a consistently high level of client service. You’ll contribute to renewals, client communications, and administrative functions that help the business achieve its objectives for quality, sales, and service.What you’ll be doing:
- Supporting Insurance Brokers in delivering high-quality service to clients
- Assisting with policy renewals, maintaining renewal logs, and ensuring SLA compliance
- Preparing, collating, and sending client documentation accurately and on time
- Handling client queries within your knowledge and authority
- Maintaining quality standards across underwriting and internal processes
- Building effective relationships with internal colleagues and external stakeholders
- Proactively suggesting improvements to renewals and sales processes
- Supporting one-off projects and other business initiatives
What you’ll need:
- Accurate data entry and record-keeping skills
- Strong written and verbal communication skills
- Ability to manage time effectively and prioritise workloads
- A professional, approachable, and reliable manner
- Experience working in a professional environment (insurance experience preferred)
Nice to have:
- A relevant professional qualification (or progress towards one), such as Cert CII
- Previous experience in an insurance administration role
- Familiarity with insurance products, renewals, and client service processes
- Experience working with SLAs and compliance standards
- A proactive approach to problem-solving and process improvement
Why work with us:
At Islands Insurance Group, we value our employees and strive to create a positive and supportive work environment. We offer:
- Opportunities to develop professional skills and progress within the insurance sector
- A collaborative and client-focused team environment
- The chance to contribute to a business built on strong values and long-term client relationships