Hepburns and Islands are proud to announce the successful retention of their Investor in Customers (IIC) accreditations, recognising the Group’s continued commitment to delivering exceptional customer service across the Channel Islands.
Hepburns has retained its Gold Investor in Customers accreditation, while Islands has once again achieved Silver status following a recent independent assessment of customer experience, service standards, and client feedback. These results reflect the consistently high standards delivered across both businesses and their ongoing commitment to putting customers at the heart of everything they do.
In addition, the Group has successfully renewed its Chartered Insurance Broker status with the Chartered Insurance Institute (CII), having first achieved this prestigious designation last year. The renewal reflects the Group’s ongoing dedication to professional excellence, ethical practice, and maintaining the highest standards across the business.
“We’re incredibly proud of the positive feedback we’ve received and the hard work our teams put in every day to support customers,” said Adam Heath, Chief Customer Officer. “Retaining our IIC accreditations, alongside renewing our Chartered status, is a fantastic achievement and a real reflection of the high standards we set across the Group. We remain committed to building on this success and continuing to deliver the best possible experience for our customers.”
The retained accreditations and renewed Chartered status highlight the Group’s ongoing focus on customer satisfaction, continuous improvement, and maintaining high standards of service in an evolving insurance market.
Operating across Jersey, Guernsey and Alderney, Islands Insurance Group continues to invest in its people, processes, and technology to ensure customers receive responsive, local and expert support.