Six Months into the Islands and Hepburns Merge

Embracing a Bright Future

In the six months since we joined forces, we’ve been working hard to bring our teams together, while making sure you, our valued customers, continue to receive top-notch service. Our focus has been on aligning our businesses, consulting with our teams, and kicking off the process of integrating our operations. The interview below highlights the progress we’ve made so far and the exciting plans we have for the future.

Key Highlights from the Interview

We’ve made chapters of the main key areas of the interview for you to locate specific portions of the interview:

  1. United vision and values (00:22 – 00:43): Our shared goals and principles have made the integration process a smooth ride, and we’re proud with the progress we’ve made up to now.
  2. Spotlight on local clients (05:14 – 05:25): Our combined team of 180 local staff members is dedicated to delivering excellent service to you, our clients in the Channel Islands.
  3. Adapting to your changing needs (08:18 – 08:50): We’re looking into digital solutions to improve your experience and cater to a broader range of clients.
  4. Putting claims service first (05:54 – 06:09): We’re committed to providing top-quality claims service, aiming to go above and beyond your expectations and set ourselves apart from other insurance brokers.
  5. Determined to offer the best service (08:10 – 08:18): As a regulated business, we’re legally required to give you the best advice, which drives our team to consistently deliver a high standard of professional service.

Need help? Get in touch!

Our friendly team is ready to help with any questions or support you need. You can contact us at any of our local offices:

Alderney Office
Open: Monday - Friday 08:30-16:30 T: (01481) 824 100
Guernsey Office
Open: Monday - Friday 09:00-17:00 T: (01481) 710 731
Jersey Office
Open: Monday - Friday 09:00-17:00 T: (01534) 835 383

Our expert advisors are here during office hours to chat about what you need and find the best solutions for you. If it's outside these hours, just leave us a message. We'll get back to you as soon as we can.

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To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

Guernsey / Alderney